Taking a Breather after Work
My husband has a stressful job. He’s good at handling difficult customers, and so that’s what he does all day—deals with customers no one else can placate. Most of the time, the disputes can be resolved quickly, and the customer is often laughing by the end of the conversation. But sometimes, the customer will not calm down. It’s against company policy for my husband to lose his temper, so he has to maintain an image of calm no matter what the situation. After a long day of complaint after complaint, he’s usually ready to crawl under a rock and never … Continue reading